A listener from Ghaziabad, Uttar Pradesh asked whether the railway concession card/application can still be made offline. The response is that the railway concession form was traditionally filled offline, but many services are now moving online. If offline processing is not available, you can apply online. For accurate information, contact your district's Chief Medical Officer (CMO), who can confirm the current procedure. Once the required certification is completed, you can apply and obtain the concession card to receive railway travel discounts. For further details, you can also contact the concerned organization on the helpline number provided.