Ayush from Mirzapur says that his calls to the helpline are not being answered. The response is that there could be many reasons, such as a high volume of calls, staff shortages, new counselors being trained, or counselors being on leave. He is advised to keep trying, verify that he is dialing the correct number (88400 04334), and call only between Monday–Friday, 10:00 AM–5:00 PM. Eventually, the call should get through
A person says that many people have not received their pension for the last 2–3 months. The Municipal Corporation informed them that they will be notified when there is an update. Since this is a government process, delays can occur due to budget and administrative reasons. The government is working on the issue and regrets the inconvenience. People can raise their concerns through videos, helpline numbers, or the Social Welfare Office. Beneficiaries are advised to remain patient, as the pension scheme is for everyone and payments will be made once the issue is resolved. The hope is that pensions will start being credited regularly soon.
There is confusion among some railway pass holders that a ticket will only be issued if another eligible person is traveling with them. This information is incorrect. Pass holders can obtain tickets and travel whether someone accompanies them or not. No such rule or notification exists. People are advised to ignore rumors and rely only on official information. If they have further doubts, they can contact the service and record their queries for clarification.
If a UDID card is lost, a duplicate copy can be retrieved using the registered mobile number or Aadhaar card. To apply for a new UDID card, the same process and documents as before are required, including Aadhaar and a disability certificate. For assistance, users can contact the UDID helpline or IVR support service during working hours.
A speaker explains that School at Home registration usually takes 10–15 days to process. Applicants should wait for this period before expecting confirmation. If the registration is still not completed, they can contact the Chief Secretary, Shri Anil Kumar Mishra, using the provided official phone number between 10 AM and 4 PM on weekdays for assistance.
The speaker explains that the National Disability Support (Divya AI chat box) provides information about disability schemes, career guidance, job opportunities, and exam-related support for disabled persons. Users can ask questions about government or private jobs, interviews, and career options. However, the speaker also advises verifying any helpline numbers before sharing them to ensure accurate information.
The speaker welcomes Pragyā Singh from Prayagraj and answers a question about Airtel customer care. He says Airtel users can dial 198, while non-Airtel users may use 98110198101. After calling, users can follow IVR instructions, select language, and press the required options to get customer support.
Munnalal Bharti from Mirzapur, Uttar Pradesh, advises Ranjeet from Deoria to first gather complete information about any job vacancy. Once the details are known, he can apply through a nearby CSC (Common Service Center), Jan Seva Kendra, or any online form-filling center. Visually impaired applicants should confirm that the vacancy is open to blind candidates before applying. He also recommends checking eligibility criteria such as age limits and following all rules and instructions carefully.
A question has been raised about the UDID (Unique Disability ID) Card helpline. The caller says that calls connect to the helpline number, but no one answers. The speaker explains that, for now, this is the only official UDID helpline number available. The reason calls are not being answered could be high call volumes or other operational issues. Users are advised to keep trying the same helpline number and ask for clarification if they are eventually able to connect
A listener reported that money is being deducted from their India Post Payments Bank account. The speaker explains that such deductions may be due to insurance schemes linked to the account, such as the Pradhan Mantri Jeevan Jyoti Bima Yojana or Pradhan Mantri Suraksha Bima Yojana. He advises contacting the bank’s customer care or visiting the home branch to find out the exact reason for the deductions and understand the benefits of these schemes