Hello, I am Rajd Kumar, a teacher at the Blind School in Delhi. A listener friend has asked about traveling in the metro. Absolutely, you will get full assistance in the metro. When you go to travel in the metro, yes, let me clarify—there is no discount or free ride for anyone; there is no concession on fares. However, if you are a person with a disability or visually impaired, you will get full help. When you enter the metro, you need to go to the counter to get your ticket. Once you have the ticket, you can inform the staff that you are a visually impaired person and need a helper or guard. You may need to wait a little, and then a guard will come to assist you. The guard will guide you to the metro, check your ticket, and help you board. If you need to change trains midway, you need to be aware of your station. When you get off at the station, another guard will meet you, note your name and mobile number, and assist you to board the next train for the remainder of your journey. After completing your journey, when you get off at your destination station, a guard will meet you and help you exit at the correct gate, and then their responsibility ends. This is the system in Delhi metro. Metro systems also operate in Maharashtra, Bihar, and Kanpur in UP. The system might vary slightly from city to city, but in Delhi, everything is quite accessible. Even at exam centers, there is rarely any problem. Often, the public and government staff in Delhi are very helpful, so visually impaired people usually get the help they need here.
