Satyam Singh Rana ji expresses his thanks to Mohanlal Bharti while talking about the inconvenience faced when calling the NIOS (National Institute of Open Schooling) board. He shares concerns over the significant difficulties people face in trying to reach the NIOS board by phone. However, we would like to inform you that the officials at NIOS do not deliberately disconnect calls. They have a fixed time limit for each call. You cannot speak for more than five minutes, regardless of how long you've waited. If the call is answered, you are only allowed a maximum of five minutes of conversation. This is a limit set by the ARO (Assistant Regional Officer) or their system. Apologies, it's not "SSS", but the same old rules and regulations that have been followed ever since the NIOS helpline was launched. Unfortunately, you weren’t given the right information or were unable to speak properly with the officer. For this, I truly regret that such a large board has a helpline number like Toll-Free 123, yet candidates and students still struggle to get correct information. This is what defines the role of an officer or official—they should provide truthful and complete information. That's what gives value to such a board. NIOS staff try to quickly answer the student’s questions within the time limit, to ensure they are satisfied and their queries are resolved. That is their effort. You mentioned that they cut the call—they do not cut the call intentionally. It ends automatically after the time limit is over. Please keep this in mind. We are telling you this so that any doubts or confusion you have are cleared. You can also ask them about this directly. It may take a little time for them to pick up your call because many students are calling at the same time. We all want that our call gets answered quickly and we receive the required information. That’s why they’ve set this timing system. So, feel free to ask them more questions. Thank you very much for staying with our voice, and keep listening to us! Let me know if you’d like this shortened or made more formal/informal.
