Information of a response to a transport department issue faced by Kalla Kurchi district, user Nallappan, was provided by Selvaraj from Madurai, who acknowledged the difficulties of the situation and reassured him that filing complaints under one's own name on the 1100 helpline is safe from any negative repercussions. It was explained that even if a complaint has already been logged on the 1100 line, individuals can still reach out via alternative numbers such as 149 or 1800-599-1500 to ensure their grievances are properly registered. Callers can obtain their complaint ID or reference number via SMS through these channels to help secure a prompt resolution from the Tamil Nadu government. Additionally, an option was extended to forward the previously recorded audio files to the transport department division under the Chief Minister’s office, provided explicit consent is given, to format a formal complaint that could help prevent similar future incidents for others.
