Balikaran Pandey from Uttar Pradesh, who is 100% blind, says he had earlier asked for details about Saregama Carvaan. Due to a temporary closure of the platform, his query did not receive a response and was later deleted. He requests that his question be broadcast again so others can help. He wants to know what Saregama Carvaan is, whether it has an IVR number or a mobile app, and if there is any customer care support available.